In the summer of 2014, a group of Hive NYC members and stakeholders came together to think, talk and design around the idea of ‘working open’ in the Hive. The context was the Network that Learns design charrette. Led by Hive Research Lab, we created this two day sprint as a space to address key knowledge management issues that were brought up State of the Hive meeting in March 2014. Members had voiced needs around making it easier to locate expertise in the network, continually capture best practices from ongoing projects, and figure out how the network could be a context for accumulating collective wisdom. In our ongoing work studying innovation in a ‘networked’ context, we’ve see how just such issues can be critical in supporting organizations to effectively leverage Hive as they dive into new areas of work and strengthen existing ones, and so the charrette acted as a space where we could collectively think them through.
We used the idea of ‘working open’ during the charrette as somewhat of a grounding theme that cut across these knowledge management issues. As a way of working that values collaboration, failing early and often, ongoing storytelling, community building and an experimental and flexible spirit, ‘working open’ felt like it might have something to offer these issues that were raised at the State of the Hive. If understood and supported in a way that speaks to the Hive community’s distinct context, working open could be considered a mode of engagement that allows Hive members to progress both individually and collectively.
The white paper we’re sharing now [pdf] is the result of those discussions, and aims to synthesize many views about what constitutes ‘working open’, what it looks like in practice, what tensions are involved and what this all might mean for the Hive NYC community. Drawing on the voices of participating Hive members, as well as our field research in Hive NYC, the white paper offers somewhat of a vision for collective organizational learning within the network. We’d love to hear what you think, and how you could see these ideas applying to the way you do your everyday work.